Social Rules
Social Media and Web Analytics has four social rules. They help create a friendly, intellectual environment where you can spend as much of your energy as possible on learning.
The social rules are:
- No well-actually’s
- No feigned surprise
- No backseat driving
- No subtle -isms
We expect people to break the social rules from time to time. If you do, apologise and we'll move on. This means the social rules are different and totally separate from our code of conduct.
No well-actually’s
Alice: I just installed Linux on my computer!
Bob: It’s actually called GNU/Linux.
A well-actually is when you correct someone about something that's not relevant to the conversation or tangential to what they're trying to say. They're bad because they aren’t helpful, break the flow of conversation, and focus attention on the person making the well actually.
This rule can be a bit tricky because there isn't a clear line between relevant to the conversation and not. Sometimes your correction might actually be necessary, and it could still come off as annoying when you make it. The best rule of thumb is, if you’re not sure whether something needs to be said right now, hold off and see what happens. You can always say it later if it turns out there’s no way for the conversation to move forward without your correction.
No feigning surprise
Dan: What’s the command line?
Carol: Wait, you’ve never used the command line?
Feigned surprise is when you act surprised when someone doesn't know something. Responding with surprise in this situation makes people feel bad for not knowing things and less likely to ask questions in the future, which makes it harder for them to learn.
No feigning surprise isn’t a great name. When someone acts surprised when you don't know something, it doesn't matter whether they're pretending to be surprised or actually surprised. The effect is the same: the next time you have a question, you’re more likely to keep your mouth shut. An accurate name for this rule would be no acting surprised when someone doesn’t know something, but it's a mouthful, and at this point, the current name has stuck.
No backseat driving
Bob: What’s the name of the the concept that summarizes x,y and and z?
Alice: Concept Name. Eve: (from across the room) You should use the term 'A' instead. It’s broader.
Backseat driving is when you lob advice from across the room (or across the online chat) without really joining or engaging in a conversation. Because you haven't been participating in the conversation, it’s easy to miss something important and give advice that’s not actually helpful. Even if your advice is correct, it's rude to bust into a conversation without asking. If you overhear a conversation where you could be helpful, the best thing to do is to ask to join.
No subtle -isms
Carol: Windows is hard to use.
Bob: No way. Windows is so easy to use that even my mom can use it.
Subtle -isms are subtle expressions of racism, sexism, ageism, homophobia, transphobia and other kinds of bias and prejudice. They are small things that make others feel unwelcome, things that we all sometimes do by mistake. Subtle -isms make people feel like they don’t belong at in our learning environment. We want to create an environment where everyone can focus all their energy on learning. That is hard to do that if you're regularly being made to wonder whether you belong.
Subtle -isms can also be things that you do instead of say. This includes things like boxing out the only woman at the whiteboard during a discussion or assuming someone isn't a good coder because of their race or gender.
The fourth social rule is more complicated than the others. Not everyone agrees on what constitutes a subtle -ism. Subtle -isms are baked into society in ways that can make them hard to recognize. And not everyone experiences subtle -isms in the same way: subtle homophobia won’t hurt someone who's straight in the same way it hurts someone who's gay.
There's another part of no subtle -isms: If you see racism, sexism, etc. outside of our class, please don't bring it in. For example, please don’t start a discussion about the latest offensive comment from Random Person Y. Everyone who comes to our class should have the same opportunity to focus on learning, and people from oppressed groups often find discussions of racism, sexism, etc. particularly hard to tune out. There are many places to discuss and debate these issues, but there are few where people can avoid them. This class is one of those places.
How do the Social Rules work?
The social rules are lightweight. You should not be afraid of breaking a social rule. These are things that everyone does, and breaking one doesn’t make you a bad person. If someone says, "hey, you just feigned surprise," or "that's subtly sexist," don't worry. Just apologize, reflect for a second, and move on.
The social rules aren't for punishing people. They help make our class a pleasant environment where you are free to be yourself, tackle things outside your comfort zone, and focus on learning.
Code of Conduct
The social rules don't cover harassment or discrimination. For that, we have a separate code of conduct enforced by the course instructors. All members of the Social Media and Web Analytics community are expected to abide by our code of conduct.
Hat-tip
We've borrowed these social rules from The Recurse Centre. We think they encapsulate the most important rules to create a friendly and productive learning environment, and we hope you do too.